Privacy Policy


This Privacy Policy applies to all of the web and mobile based applications, software and services (the “Service”) provided by Formation Technology Pty Ltd trading as Camsao (“Camsao”) in relation to the collection, use and disclosure of information we collect from and about you when you use the Service.

You should not use Camsao if you do not agree to the terms of this Privacy Policy. Your continued use of Camsao represents your consent to the terms of this Privacy Policy. If you have any questions concerning this Privacy Policy, please email us at

At Camsao we understand the importance of protecting the privacy of our user’s information and the purpose of this Privacy Policy is to explain how information is handled when you interact with the Service, including what information we collect, how we use that information, with whom we share that information and what steps we take to protect that information.

Our Collection and Use of Information

Information You Provide to Us

We collect personal information, such as your name and email address, when you register for an account on the Service. Your user name, email address and any optional profile information that you elect to associate with your account is referred to as your “Profile Information.”

If you are a user of our paid premium service, we will utilise a third party credit card payment processing company to collect payment information, including your credit card number, billing address and phone number. We will share this payment information with the third party processing company as detailed below. We do not store your payment information.

We may use your email address to send you notices related to the Service and announcements and information about other products or services (including third party services) that you may be interested in. You may opt-out of receiving such messages at any time by following the instructions provided in the message.

Even if you are not a registered user of our Service, if you email us we may retain a record of such email communication, including your email address, the content of your email, and our response.

If you choose to use our invitation service to invite a colleague to the Service, we will ask you for that person’s contact information, which may include their email address and automatically send an invitation. We store the information you provide to send the invitation, to register your colleague if your invitation is accepted, and to track the success of our invitation service.

Your Content

Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: tasks, attachments, departments, projects and conversations (together, the “Content”).

You control how your Content is shared with others via your settings on the Service.

We may view your Content only (i) to maintain, provide and improve the Service; (ii) to resolve a support request from you; (iii) if we have a good faith belief, or have received a complaint alleging, that such Content is in violation of our Terms of Service; (iv) as reasonably necessary to allow Camsao to comply with or avoid the violation of applicable law or regulation; or (v) to comply with a valid legal request. We may also analyse the Content in aggregate and on an anonymised basis, in order to better understand the manner in which our Service is being used.

Our Service is not directed to persons under 13. Camsao does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register for an account on the Service. If we become aware that we have collected personal information from a child under age 13, we take steps to delete that information as soon as possible.

Information We Collect Automatically

We use technologies like cookies and pixel tags to provide, monitor, analyse, promote and improve the Service. For example, a cookie is used to remember your user name when you return to the Service and to improve our understanding of how you interact with the Service. You can block cookies on your web browser; however please be aware that some features of the Service may not function properly if the ability to accept cookies is disabled.

Log Files

When you use the Service, our servers automatically record certain information in server logs. These server logs may include information such as your web request, IP address, browser type, referring / exit pages and URLs, number of clicks and how you interact with links on the Service, domain names, landing pages, pages viewed, mobile carrier, and other such information. Log files help us to monitor, analyse, improve and maintain the Service and to diagnose and fix any Service-related issues.

Device Identifiers

When you access the Service using a mobile device, we collect specific device information contained in your mobile device’s “device identifier.” This device identifier includes information such as the type of device you are using, its operating system, and mobile network information, which may include your mobile phone number. We may associate this device identifier with your Service account and will use data associated with your device identifier to customize our Services to your device and to analyse any device-related issues.

Location Information

We may collect and process information about the location of the device from which you are accessing the Service. Location data may convey information about how you browse the Service and may be used in conjunction with personally identifiable information.

How We Share Your Information

We may share the information we collect from you with third parties as detailed below.

As Directed By You

We will display your Profile information on your profile page and elsewhere on the Service in accordance with the preferences you set in your account. You can review and revise your Profile information at any time.

We will display your Content within the Service as directed by you.

With Service Providers

We may utilise trusted third party service providers to assist us in delivering our Service. For example, we may use third parties to help host our Service, send out email updates, or process payments. These service providers may have access to your information for the limited purpose of providing the service we have contracted with them to provide. We may also store personal information in locations outside the direct control of Camsao (for instance, on servers or databases co-located with hosting providers).

To Comply With Law

We may disclose your information (including your personally identifiable information) if required to do so by law or if we believe that it is reasonably necessary to do so in order to comply with a law or regulation; to protect the safety of any person; to address fraud, security or technical issues; or to protect Camsao’s rights or property.

Anonymised Non-Personally Identifiable Information

We may disclose aggregate non-personally identifiable information about the overall use of our Service publicly or with interested third parties to help them understand, or to help us improve, the Service.

How We Protect Your Information

The security of your information is important to us. When you enter sensitive information (such as a credit card number) as part of our service, we encrypt the transmission of that information using industry-standard encryption.

We use commercially reasonable and industry-standard physical and technical safeguards to preserve the security of your information. We continuously and regularly back up your data to help prevent data loss and aid in data recovery. We also guard against common web attacks vectors, host data in secure data centres, and implement firewalls and access restrictions on our servers to secure our network and better protect your information.

Information Sharing Risks

Although we allow you control over where you share your Content and what information is included in your Profile and take reasonable steps to maintain the security if the information associated with your account, no security measures are perfect. We cannot control the actions of other users with whom you share your Content and we are not responsible for third party circumvention of any privacy settings or security measures on the Service.

Safe Harbor

Camsao complies with the U.S. – E.U. Safe Harbor Framework and the U.S. – Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Camsao commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should contact Camsao at:

Data Transfer

We may transfer information that we collect about you, including personally identifiable information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. As you may be located in a region with laws governing data collection and use that may differ from U.S. law, you are transferring information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. and the use and disclosure of information about you, including personal information, as described in this Privacy Policy.


Camsao may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When linking to another site, you should read the privacy policy stated on that site. This Privacy Policy only governs information collected on Camsao.

Changes to Our Privacy Policy

If we change our Privacy Policy, changes will be posted on this page to keep you aware of what information we collect, how we use it and in what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at